01/28/2011 •
Effective February 15, 2011, the following service is terminated and shifted
to Western Union
Payment Service UK Limited (Japan Branch) ("Western Union") due to the
arrangement of Global Tie-Up
between Philippine National Bank, Manila and the Western Union Company, New
York, a leader in global
payment services.
* Overseas remittances
requested by Walk-in clients to their beneficiaries with no bank account,
so called Cash-to-Cash remittances
(Advice & Pay and Door-to-Door Cash Delivery)
Philippine
National Bank Tokyo Branch together with its Nagoya Sub-branch has executed
an outsourcing
agreement with Western Union and continues to provide the
above mentioned service as an agent and
on behalf for/of Western Union,
which has been registered with Financial Services Agency of Japan as
Money
Transfer Service Provider.
For details such
as restrictions and special notes, please ask the teller at the window set
for Western Union
or toll- free telephone number at 0120-178-886(This
number is only for Western Union Money Transfer).
Customer Service
Center of Western Union also accepts inquiries at 0034-800-400-733.
Please note that the
service at the window for Western Union is not provided by Philippine
National Bank.
Thank you for your kind understanding.
09/30/2010 • New legal framework for financial alternative dispute resolution (financial ADR system) provides a fast and simple out-of-court means for resolving problems relating to financial products and services (effective from October 1. 2010).
Japanese Bankers Association (“JBA”) Customer Relations Center
The JBA Customer Relations Center is operated by the JBA as a contact point for receiving consultations and inquiries about banks and for receiving your views or complaints about banks. Consultations and inquiries, etc. are free. For details, go to JBA website :
http://www.zenginkyo.or.jp/adr
Customers whose disputes with a bank seem insurmountable should use the “Mediation Committee”. For more information, contact the JBA Customer Relations Center .
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